Privacy Policy

Effective Date: May 9, 2025
Visa Expresss – A Brand of Trip Carnival Tourism LLC

1. Introduction

Welcome to Trip Carnival Tourism LLC.
This Privacy Policy explains how we collect, use, share, and protect your personal data when you interact with our services—whether through our website (www.visaexpresss.com), mobile platform, or customer support channels. By using our services, you agree to the practices described in this policy.

2. Who We Are

Trip Carnival Tourism LLC ("we", "us", or "our") is the data controller of your personal information. We are responsible for managing your data when you:

Enquire about or book travel and visa services
Interact with our website, app, or customer service team
Participate in surveys, promotions, or marketing campaigns

In certain cases—such as when coordinating with embassies or financial institutions—we may act as a data processor on behalf of third parties.

3. What This Policy Covers

This policy outlines:

The types of personal data we collect
How and why we use your data
Who we share it with
How we safeguard your data
Your rights under data protection laws (e.g., GDPR)

4. Personal Data We Collect

Depending on your interaction with our services, we may collect:

Contact Information: Name, phone number, email, address
Identity Details: Passport, nationality, date of birth
Booking & Payment Information: Travel history, payment records, travelers’ details
Technical Data: IP address, browser type, device details
Usage Patterns: Website behavior, page visits, session time
Marketing Preferences: Communication choices and opt-ins
Visa/Forex Documents: Bank statements, air tickets, filled forms

We do not collect sensitive personal data (e.g., religion, political views, health) unless required by visa authorities.

5. How We Collect Your Data

A. Directly from You

Booking or enquiry forms
Newsletters or promotional sign-ups
Feedback, reviews, or surveys

B. Automatically

Cookies and analytics tools (see our Cookie Policy)
System logs and usage data

C. From Third Parties

Analytics platforms like Google Analytics
Social media channels
Public directories and databases

6. Legal Basis for Using Your Data

We process your personal data under the following legal grounds:

Contractual necessity – To complete your bookings and fulfill services
Consent – For marketing communications and promotional content
Legitimate interest – To enhance user experience and prevent fraud
Legal compliance – To meet regulatory obligations

7. How We Use Your Data

We use your data to:

Process bookings and send travel updates
Provide customer support and reminders
Customize your experience on our platforms
Send you marketing content (only with consent)
Improve service quality and user interaction
Notify you of service changes or policy updates
Run promotions, referral programs, and contests

You can opt out of marketing communications anytime.

8. Who We Share Your Data With

We may share your data with:

Travel service providers: Airlines, embassies, hotels
Payment processors: For transactions and refunds
Internal partners: For personalized service within our group companies
Marketing and research vendors: Only with your permission
Legal or government authorities: When required by law

We never sell your personal data to third parties.

9. How We Protect Your Data

We maintain strong security standards to keep your data safe:

SSL encryption across platforms
Access control and secure data storage
Regular system audits and security reviews
Staff training on data handling and privacy compliance

We also ensure our service providers follow similar security practices.

10. Data Retention

Your personal data is retained only as long as necessary for:

Completing bookings or travel services
Legal or regulatory compliance
Customer support, fraud prevention, or dispute resolution

We may anonymize data for analysis or research once it's no longer needed.

11. Your Rights (Under GDPR and Similar Laws)

As a user, you have the right to:

Access your personal data
Correct any inaccurate or incomplete data
Request deletion of your data (in certain cases)
Restrict our use of your data
Receive a copy of your data in a portable format
Object to data processing for direct marketing
Withdraw consent at any time
Opt out of automated decision-making

To exercise any of these rights, contact us at [email protected].
We aim to respond within 30 calendar days.

12. User-Generated Content

By submitting reviews, blogs, or comments on our website or social media:

You consent to your content being publicly visible
You agree not to share content that is offensive or illegal
We may use your content for marketing or promotional purposes

13. Links to Other Websites

Our website may include links to third-party websites. Once you leave our site, we are not responsible for how those websites handle your personal data. Please review their privacy policies separately.

14. Changes to This Policy

We may update this policy periodically. Any significant changes will be communicated via:

Email (where applicable)
Notices on our website

Your continued use of our services means you accept these updates.

Questions or Concerns?

Email us at: [email protected]
We're here to help.